News

Training the staff of Bromsgrove District Housing trust

Published: 16-05-2018

• Bromsgrove District Housing Trust arranged a training course to ensure tenants can manage their heating and hot water
• Staff attended sessions in groups of four, practicing what they’d learned on working controls
• The course was led by Stuart Hawksworth, one of five mobile training engineers at Worcester
• “We can practice with the controls and gain a better idea of what we need to do.” – Claire Chapman, Senior Advisor at bdht

Earlier this year, we paid a visit to Bromsgrove District Housing Trust (bdht) to take its staff through the fundamentals of boiler controls.

As a major user of Worcester boilers, bdht has regularly sent its gas engineers for training on every aspect of our boilers. This time, we worked with the Trust’s support staff, helping them to solve common problems, such as incorrect settings or loss of power supply.

Why the need for training?

As part of a £500,000 investment in the improved energy efficiency of its homes, bdht installed around 245 new combi boilers. Yet with many tenants unfamiliar with the new controls that came with these boilers, engineers had been frequently called out to resolve relatively straightforward problems.

Divided into groups of four, support staff were taken through basic control functions and troubleshooting, practicing what they’d learned on a board equipped with three working heating controls and thermostats.

Practice makes perfect

“When a customer calls with a problem, we’re often working with limited information,” said Dan Bolsher, Customer First Assistant at bdht. “With a solid grounding in the basics, we can diagnose repairs quickly and help customers get their heating going again.”

Senior Advisor Claire Chapman agreed: “By practicing with the controls, we gain a better idea of how we need to advise the customer. This then allows them to manage their heating and hot water without external assistance.”

Would your team benefit from similar on-site training? Click here to find out more about our mobile training services.