News

Worcester awarded OFTEC technical support accolade

Published: 02-11-2010

Worcester picked up the coveted accolade for its commitment to providing unbeatable support to installers across the country.

Its dedicated technical team consist of 37 advisors who take in excess of 2000 calls a day and they are able to offer technical advice on both products past and present.

Worcester is able to offer an unrivalled service to installers and customers alike.

The technical support department boasts the longest opening hours in the industry and is able to handle incoming queries by email, fax and post, as well as by phone.

All members of the technical support team participate in a comprehensive training programme, which includes ongoing practical installation, commissioning, servicing and application on live boilers, heat pumps and solar systems and all aspects of industry safety in an on-site training facility.

The awards ceremony

The prestigious awards ceremony was hosted by special guest speaker, writer and comedian, Barry Cryer OBE and included a sumptuous gala dinner and dancing to international show group, Star Band.

Colin Simpson, Technical Support Manager at Worcester, collected the award on behalf of the team from the sponsors OFTEC direct and OFTEC director Jacqueline Crawford.

Colin Simpson said:

"We're delighted to receive this award. One of our priorities is the support we can offer our network of installers and this award is the latest testament to that.

"We are passionate about quality and reliability and our department is extremely well equipped with a state-of-the-art telephone system, which complements our team of exceptionally skilful technical support advisors.

"We work to exceptionally high standards throughout each year and are always looking to ensure that the best possible foundations are in place to support installers."