Frequently Asked Questions

What is your return policy for items I have ordered?

You may return a product for refund or exchange:

If we shipped you the wrong product, or it arrived defective or damaged No problem. Just contact the Greenstar Rewards Team within 30 days of the item's original shipping date to arrange for the return of your purchase. We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.

If you ordered the wrong item, wrong size, or simply changed your mind We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. When your return is received, you will be issued a refund to your credit card/PayPal account for the merchandise only).

The order shipment date and order notification are provided to you by email. All returns must be accompanied with a Return Merchandise Authorisation number (order number #).

Ship your package back to us at the following address: Merchandise Mania Returns Order number: [include your order number here] 6 Elstree Way Borehamwood Hertfordshire WD6 1RN United Kingdom

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