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Welcome to the Customer Support and Self Help Hub
If you are a contract customer you can arrange an appointment for one of our Worcester engineers to visit your product. You can also find out more about our Service Plans, gain access to our Troubleshooting Tool, helpful videos and FAQs.
I have no Contract Service Plan but require an engineer’s appointment
If you have a breakdown on your product which is in or out of guarantee you can still arrange a one off repair.
Sign up to one of our Product Service Plans
If your boiler or renewable product is out of guarantee and you didn't take out a plan, you could join the Worcester Maintenance & Support Plan or the Worcester Renewable Maintenance Plan.
General Support
Our general enquiries number is the best number to call if you want to register your product guarantee, book a service engineer visit, order a user manual or sales brochure, or if you have any other non-technical questions related to our products or services.
Technical Support
Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.
Find a local installer
Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.
After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.
Send enquiry
Send us an enquiry via our website and we'll get back to you as soon as we can.
Register guarantee
Register your Worcester Bosch product here by following a few simple steps.
Troubleshooting
Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?
Manuals & brochures
Lost the instructions? Don't worry. Download PDF copies of product user manuals, instructions or brochures here.
Customer support
Find out about our service plans and book your next appointment.
Customer relations
Please contact our customer relations team if you have any feedback, comments or criticism of our products or services.